Help, Missing Features & Known Issues

Many updated and changes have been made to our online fundraising platform in recent months. See below for a list of known issues and for help navigating some areas of the site.

Help - Common Questions

If the setup process asked for a parent's email address, the student entered a birthday indicating they are less than 13 years old.

Due to privacy laws governing the personal information of children under 13, the parent must register for the child and the parents must use their own birthday during registration.

If you get stuck, please contact us. Most of these issues can be quickly and easily resolved over the phone.

Please contact us to extend your sale. Keep in mind that your totals need to be submitted by our November 15, 2023 deadline.

Known Bugs and Issues

There is a rare bug that sometimes allows customers to purchase items that are not a part of the organization's sale. Please contact us if you see this so we can get it taken care of before your delivery. We are working to get this resolved.

There is a rare bug that sometimes allows customers to purchase items at a different price. Please contact us if you see this so we can get it taken care of before your delivery. We are working to get this resolved.

Functionality Not (Yet) Available

This feature will likely not be available until sometime in 2024. However, after your sale totals have been submitted, you may contact us and we can generate a profit report and email it to you.

Still need help?

Please reach out if you’re stuck and need help. Most issues can quickly be resolved over the phone. If we are not available when you call, leave a message in the general mailbox and we’ll respond as soon as we are able. Phone: (800) 646-6839 or (507) 831-3433 | Email: giannah@myfruitsale.com

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