Help, Missing Features & Known Issues -- Last Updated September 5, 2023
Many updated and changes have been made to our online fundraising platform in preparation for our 2023 Fall fundraising season. See below for a list of known issues and for help navigating some areas of the site.
Help - Common Questions
If the setup process asked for a parent's email address, the student entered a birthday indicating they are less than 13 years old.
Due to privacy laws governing the personal information of children under 13, the parent must register for the child and the parents must use their own birthday during registration.
If you get stuck, please contact us. Most of these issues can be quickly and easily resolved over the phone.
Known Bugs and Issues
Please call us (800-646-6839) if you run into this issue. It usually is a sign that we have your delivery address configured improperly on our end.
This page is not yet available. We are working to provide this functionality and it may or may not be available for the 2023 Fall season. If you need to make a change to your account, please contact us and we can take care of that for you.
Functionality Not (Yet) Available
This feature will likely not be available until sometime in 2024. However, after your sale totals have been submitted, you may contact us and we can generate a profit report and email it to you.
Still need help?
Please reach out if you’re stuck and need help. Most issues can quickly be resolved over the phone. If we are not available when you call, leave a message in the general mailbox and we’ll respond as soon as we are able. Phone: (800) 646-6839 or (507) 831-3433 | Email: giannah@myfruitsale.com